Terms & Conditions

1. About us

Layer3DPost is a trading name of CJ FX Limited, a company registered in the United Kingdom under company number 09621949.

You can contact us regarding an order or these terms at Layer3dpost@outlook.com .

2. Our service

Layer3DPost provides a 3D printing service in which customers upload a digital 3D model and select available printing options such as material, colour, print quality and quantity.

We manufacture physical parts from the model and options supplied with the order.

Our current maximum advertised print size is 256 × 256 × 256 mm. Acceptance of an uploaded file does not necessarily mean that every feature of the model can be manufactured successfully.

3. Customer-supplied model files

You are responsible for checking that the STL or 3MF file you upload is the correct model and that the dimensions, geometry and other design features are suitable for your intended use.

We will normally manufacture the part according to the model and print options submitted with your order. We are not responsible for design errors contained in a customer-supplied model where the manufactured part accurately reflects that model.

We may contact you if we identify an obvious problem that prevents us from reasonably manufacturing the model.

4. Your rights to use uploaded files

By uploading a model, you confirm that you own the model or otherwise have the necessary permission or legal right to use it and to instruct us to manufacture the requested part.

You must not upload material that infringes another person's intellectual property rights or that it would be unlawful for us to manufacture or supply.

You retain ownership of any intellectual property rights you hold in your model. Uploading a file does not transfer ownership of your design to CJ FX Limited.

You give us permission to store, access and use the uploaded model only as reasonably necessary to process, manufacture, support and administer your order.

5. Orders and payment

Prices are shown in pounds sterling (GBP). The print price shown on the website is based on the print configuration selected by the customer.

UK tracked delivery is currently charged separately at checkout at the price displayed before payment.

Payment is processed securely by our payment provider. An order is not considered paid until the payment has been successfully authorised and confirmed.

After successful checkout, we will send an order confirmation to the email address supplied during payment.

6. Order acceptance

We reserve the right to decline or cancel an order where we reasonably cannot manufacture the requested part, where the uploaded model is corrupted or unusable, where fulfilling the order would be unlawful, or where there has been an obvious pricing or technical error.

If we cancel an order after payment and cannot provide the ordered goods, we will arrange an appropriate refund of the amount paid for the affected order or item.

7. 3D printing characteristics

3D printing is a manufacturing process and finished parts may show normal process characteristics such as visible layer lines, support marks, minor surface variation and small dimensional tolerances.

Colours shown on screens may also differ slightly from the physical material.

These normal manufacturing characteristics do not affect any statutory rights you may have where goods are faulty, not as described or otherwise do not meet the standards required by applicable consumer law.

8. Intended use and safety

Unless we have expressly agreed otherwise in writing, Layer3DPost parts are supplied as general-purpose 3D printed items.

Customers are responsible for determining whether a design, material and printed part are appropriate for their intended application.

You should not assume that a printed part is suitable for safety-critical, load-bearing, medical, food-contact, high-temperature or other specialist applications merely because we are able to manufacture it.

Nothing in these terms excludes or restricts liability where doing so would be unlawful.

9. Delivery

We currently offer delivery within the United Kingdom using tracked delivery.

Delivery times can depend on the size and complexity of the order, production workload and the delivery carrier.

Where we provide an estimated dispatch or delivery time, it is an estimate unless we expressly agree a specific deadline with you.

Customers are responsible for providing an accurate and complete delivery address during checkout.

10. Cancellations and custom-made goods

Most products supplied by Layer3DPost are manufactured to a customer's specifications using the customer's chosen model and print configuration.

Where goods are genuinely made to your specifications or clearly personalised, the normal statutory change-of-mind cancellation right applicable to many online purchases may not apply.

If you wish to cancel an order, contact us as soon as possible. If production has not begun, we will consider whether the order can still be cancelled.

This does not affect your statutory rights where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

11. Problems with an order

If your order arrives damaged, incorrect or appears to have a manufacturing fault, please contact us at Layer3dpost@outlook.com as soon as reasonably possible.

Please include your order information and, where useful, photographs showing the problem so that we can investigate.

Nothing in these Terms & Conditions limits the statutory rights available to consumers under applicable UK law.

12. Uploaded file storage

Customer model files are stored privately for the purpose of processing and supporting orders.

Our intended standard retention period for uploaded model files is up to 90 days after the relevant order, after which they are scheduled for deletion unless we have a legitimate reason to retain them for longer.

More information about how we handle personal information and uploaded files will be provided in our Privacy Policy.

13. Events outside our reasonable control

We will not be responsible for a delay or failure caused by circumstances outside our reasonable control. Where such an event affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

This section does not remove any rights or remedies that cannot lawfully be excluded.

14. Changes to these terms

We may update these Terms & Conditions from time to time. The terms applicable to an order will normally be those made available when that order was placed.

15. Governing law

These terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer rights and jurisdiction protections that apply to you.