Privacy Policy
This Privacy Policy explains how Layer3DPost, a trading name of CJ FX Limited, collects, uses and protects information when you use our website, upload a 3D model, place an order or contact us.
1. Who we are
Layer3DPost is a trading name of CJ FX Limited. CJ FX Limited is responsible for the personal information described in this Privacy Policy.
Company number: 09621949.
For privacy enquiries, you can contact us at: Layer3dpost@outlook.com .
2. Information we collect
Depending on how you use Layer3DPost, we may process information including:
- Your name.
- Your email address.
- Your billing and delivery address.
- Information associated with your order.
- Your selected material, colour, print quality and quantity.
- STL or 3MF model files that you upload for manufacture.
- Communications you send to us about an order or enquiry.
- Technical information necessary to operate, secure and troubleshoot our website and services.
Payment card details are entered into our payment provider's checkout service. We do not intentionally store your full payment card number or card security code on the Layer3DPost server.
3. How we use your information
We may use personal information to:
- Receive and process your order.
- Manufacture the 3D printed parts you request.
- Take and verify payment.
- Arrange delivery of your order.
- Send order and payment-related communications.
- Respond to questions, problems, refunds or disputes.
- Maintain appropriate business and accounting records.
- Prevent misuse and protect the security of our service.
- Meet legal and regulatory obligations.
4. Our lawful bases
UK data protection law requires us to have a lawful basis for processing personal information.
Contract
We process information where it is necessary to take steps at your request before entering into a contract or to fulfil our contract with you. This includes processing information required to manufacture, administer and deliver your order.
Legal obligation
We may process and retain information where necessary to comply with legal obligations, including appropriate accounting, tax and regulatory requirements.
Legitimate interests
Where appropriate, we may process limited information where necessary for our legitimate business interests, such as protecting our website and systems, preventing misuse, maintaining records, handling disputes and improving the reliability of our service.
Where we rely on legitimate interests, we consider whether those interests are balanced against your rights and interests.
5. Customer 3D model files
STL and 3MF files uploaded to Layer3DPost are used to provide the 3D printing service you request.
Uploaded model files are stored privately and are not intended to be made publicly accessible.
Access to a customer model is limited to what is reasonably necessary to process, manufacture, administer and support the relevant order.
You retain any intellectual property rights you hold in your model. Uploading a file does not transfer ownership of your design to CJ FX Limited.
Our intended standard retention period for uploaded customer model files is up to 90 days after the relevant order. Files are then scheduled for deletion unless there is a legitimate reason to retain a particular file for longer, for example while resolving an active order issue or legal dispute.
6. Service providers
We use specialist service providers to operate Layer3DPost. Information may be processed by those providers where necessary for them to provide their services to us.
Stripe
We use Stripe to provide secure online payment and checkout functionality. Stripe may process payment, billing, contact and transaction information in connection with your payment.
Cloudflare
We use Cloudflare R2 object storage to store customer 3D model files privately.
Render
We use Render to host and operate the Layer3DPost web application and server infrastructure.
Resend
We use Resend to send transactional emails such as order confirmations and order notifications.
Delivery providers
Where necessary to deliver an order, relevant name, address and delivery information may be provided to the postal or delivery provider used to fulfil your order.
We do not sell customer 3D model files or personal information to advertisers.
7. International processing
Some of the technology providers we use may process or make information accessible from countries outside the United Kingdom.
Where personal information is transferred internationally, we expect applicable data protection requirements and appropriate transfer safeguards to be used by us and our service providers where required.
You can contact us if you would like further information about how your information is handled in connection with our service providers.
8. How long we keep information
We do not intend to keep personal information for longer than reasonably necessary for the purpose for which it was collected, subject to legal, accounting, tax, dispute and security requirements.
Customer STL and 3MF model files have an intended standard retention period of up to 90 days after the relevant order, as described above.
Order, transaction and business records may need to be kept for longer where necessary to meet legal, accounting or tax obligations or to establish, exercise or defend legal claims.
General enquiries and correspondence are retained only for as long as reasonably necessary for the enquiry and any related business or legal requirement.
9. Security
We take reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse or disclosure.
Customer model storage is configured as private rather than public storage. Where temporary download access is required for order fulfilment, time-limited access links may be used.
No internet-based system can be guaranteed to be completely secure, but we aim to use safeguards appropriate to the nature of the information we process.
10. Cookies and local browser storage
Layer3DPost may use browser storage that is necessary to provide website functionality. For example, the current website uses your browser's local storage to remember the contents of your Layer3DPost basket.
We will review this notice and any consent requirements if we introduce additional analytics, advertising or other non-essential tracking technologies.
11. Your data protection rights
Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights relating to your personal information, including rights to:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Ask us to erase information in certain circumstances.
- Ask us to restrict processing in certain circumstances.
- Object to certain processing.
- Receive certain information in a portable format where the right to data portability applies.
These rights are not absolute and whether a particular right applies depends on the circumstances and the lawful basis for processing.
To make a privacy request, contact: Layer3dpost@outlook.com .
12. Your right to object
Where we process your personal information on the basis of legitimate interests, you have the right to object to that processing in certain circumstances.
You can contact us at Layer3dpost@outlook.com if you wish to object to processing.
13. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate.
You also have the right to complain to the UK's data protection supervisory authority, the Information Commissioner's Office (ICO).
Information about making a complaint is available from the Information Commissioner's Office.
14. Information required to place an order
Certain information is required in order for us to enter into and perform an order with you. For example, we need sufficient contact, payment and delivery information to process payment and deliver physical goods.
If required information is not provided, we may be unable to accept or fulfil the order.
15. Automated decision-making
Layer3DPost does not currently use customer personal information to carry out solely automated decision-making that produces legal or similarly significant effects on customers.
16. Changes to this Privacy Policy
We may update this Privacy Policy when our services, providers, legal requirements or data-handling practices change.
The latest version will be made available on the Layer3DPost website.