Delivery & Returns

1. UK delivery

Layer3DPost currently supplies orders for delivery within the United Kingdom.

UK tracked delivery is currently charged at £4.49 per order. The delivery charge is shown before you complete payment.

If our delivery options or charges change, the amount shown during checkout when you place your order will apply.

2. Production and dispatch

Layer3DPost products are manufactured to order. Production time can vary depending on the size and complexity of the model, material, print quality, quantity and our current production workload.

We aim to manufacture and dispatch orders as promptly as reasonably possible.

Unless a different delivery period has been expressly agreed with you, we will comply with the delivery requirements applicable to the order under UK consumer law.

If an unexpected problem is likely to cause a significant delay, we will try to contact you using the details provided with your order.

3. Delivery addresses

Please check your delivery address carefully during checkout. Customers are responsible for providing an accurate and complete delivery address.

If you notice an address error after placing an order, contact us as soon as possible at Layer3dpost@outlook.com .

We cannot guarantee that an address can be changed after an order has been dispatched.

4. Custom-made 3D prints

Layer3DPost manufactures physical parts using the model and print configuration selected or supplied by the customer. This means that many Layer3DPost orders are made to the customer's specifications or are otherwise custom-made.

Where goods are genuinely made to your specifications or clearly personalised, the ordinary change-of-mind cancellation right that applies to many online purchases may not apply.

This does not affect your statutory rights where goods are faulty, not as described or otherwise fail to meet applicable consumer law requirements.

5. Cancelling before production

If you make a mistake or wish to cancel an order, please contact us as quickly as possible.

If production has not begun, we will consider whether the order can still be stopped and cancelled.

Because production may begin shortly after an order is accepted, we cannot guarantee that a cancellation request will reach us before manufacture has started.

6. Faulty, incorrect or damaged goods

If your order arrives damaged, is not what you ordered, or you believe it has a manufacturing fault, please contact us as soon as reasonably possible.

Email: Layer3dpost@outlook.com

Please include your order information, a description of the problem and, where useful, clear photographs showing the issue.

We will review the problem and provide the remedy required by applicable consumer law. Depending on the circumstances, this may include a repair, replacement, refund or other appropriate remedy.

7. Customer model and design issues

Customers are responsible for supplying the correct 3D model and checking that the design, dimensions and intended application are suitable for their requirements.

A problem contained in the customer-supplied model is different from a manufacturing fault where the physical print accurately reflects the model submitted with the order.

If you believe the manufactured part does not correctly reflect the model or print configuration you ordered, contact us so that we can investigate.

8. Normal 3D printing characteristics

3D printed parts may display normal characteristics of the manufacturing process, including visible layer lines, support marks, small surface variations and reasonable dimensional tolerances.

The appearance of colours on a screen can also differ slightly from the physical printing material.

Nothing in this section limits your statutory rights where goods are faulty, not as described or otherwise fail to meet applicable legal standards.

9. Returns

Please contact us before sending an item back so that we can understand the issue and provide appropriate return instructions where a return is required.

Do not send goods to an address unless we have confirmed the appropriate return arrangements with you.

Where consumer law requires us to bear reasonable return costs, we will provide appropriate instructions or arrange the applicable remedy.

10. Refunds

Where a refund is due, we will arrange it using an appropriate payment method and within the time required by applicable law.

Your bank or payment provider may take additional time to display a completed refund after it has been processed.

11. Lost or delayed deliveries

If your tracked order appears to be significantly delayed or lost, contact us and we will investigate the delivery with the relevant carrier.

Please do not assume that responsibility for an order passes to you merely because we have handed the parcel to the delivery company. Your applicable statutory rights regarding delivery remain unaffected.

12. Contact us

For questions about delivery, cancellations, damaged goods or returns, contact:

Layer3DPost
A trading name of CJ FX Limited
Company No. 09621949

Email: Layer3dpost@outlook.com